1. General Provisions & Licensing

1.1. This website is operated by DREAM WAY, obrt za prijevoz i usluge, vl. Tomislav Uroda, a licensed passenger transport provider registered in Split, Croatia, under business activity code NKD 49.32.
1.2. We operate exclusively as a non-scheduled private passenger transport service (povremeni prijevoz putnika) in accordance with the Laws of the Republic of Croatia [zakon.hr]. We do not provide standard street-hail taxi services.

2. Bookings, Quotations & Confirmation

2.1. Any request submitted via our website forms or WhatsApp constitutes a request for a price calculation and does not guarantee an immediate booking.
2.2. Based on your custom itinerary, we will provide a fixed price quotation. A booking is considered officially confirmed only after you receive a formal confirmation message or email from us.

3. Payment Terms

3.1. We support both cash and various electronic or digital payment methods. All rates are fixed and agreed upon prior to the journey or at the moment of booking confirmation.
3.2. Official invoices are generated electronically and will be sent directly to the customer via Email or WhatsApp.

4. Flight Delays & Waiting Time Policy

4.1. We monitor flight, ship, or train arrival times based on the details provided by the customer for airport or port pickups. For city, hotel, or intercity transfers, services are executed according to the strict pre-arranged daily schedule and commitments of the carrier.
4.2. Passenger Duty to Inform: In the event of any travel delays, schedule changes, or cancellations on your end, the customer is strictly required to notify the carrier via WhatsApp or Email as soon as possible.
4.3. Extended Delays: If a pickup is significantly delayed and the customer fails to inform us, or if the new schedule conflicts with another pre-booked commitment in our daily schedule, the carrier reserves the right to cancel the booking.

5. Cancellations, Amendments & No-Shows

5.1. Customer Cancellations: The customer must notify the carrier of any cancellation or major amendment to the custom itinerary at least 24 hours prior to the scheduled pickup time.
5.2. If the passenger does not appear at the designated pickup location within the waiting timeframe (15 minutes for city/intercity transfers or 30 minutes for airport arrivals) and remains completely unreachable via phone or WhatsApp, the booking will be automatically cancelled, and the vehicle will be released from the assignment.
5.3. Force Majeure & Carrier Cancellations: In the event of a force majeure, vehicle breakdown, or unforeseen emergency on our side, the carrier will notify the customer of any cancellation or schedule changes at least 24 hours in advance. If a force majeure occurs less than 24 hours before the transfer, the carrier will make every reasonable effort to arrange a reliable replacement vehicle and driver through our professional network, though a replacement cannot be strictly guaranteed.

6. Passenger Responsibilities & Vehicle Damage

6.1. All passengers must wear seatbelts at all times during the journey in compliance with Croatian road safety regulations [zakon.hr]. Customers must notify us in advance if child safety seats are required.
6.2. The carrier reserves the right to refuse transport to any passenger showing aggressive behavior or under the strong influence of alcohol or drugs.
6.3. An additional cleaning or damage fee of up to €150 will be charged to the customer if the vehicle’s interior is soiled or damaged due to passenger negligence.